As part of our ongoing commitment to measure and improve the member experience, we have commissioned an Australian independent customer research company (CSBA) to conduct a short survey either via phone or online with some of our employers.
Throughout February and March, you may be contacted by phone or email to complete a survey about your customer experience with REI Super.
The aim of the project is to gain feedback from our participating employers which will help inform and improve our service delivery.
Please find specific information about the program below
Key dates and method of surveying
The survey period will run between Monday 15 February and Friday 19 March, and will be conducted both via telephone and email/online.
What the survey covers
The survey covers a broad range of customer experience measures including Satisfaction, Ease of doing business and Advocacy for the fund. Some other areas include, but are not limited to, member loyalty, fund benefits, operational efficiency and quality of service.
Privacy
Your privacy is of the utmost importance to us. For this reason, by default your responses will remain completely anonymous unless your express consent to be identified is given during the survey. If you choose to be identified along with your responses this will only be used for the purposes of this research and to follow up on any specific concerns or issues you may raise in your responses. For more information about how we handle your personal information, refer to the fund Privacy Policy.
We greatly appreciate any feedback you provide about REI Super and look forward to helping improve your customer experience.
The information contained in this article does not constitute financial product advice. However, to the extent that the information may be considered to be general financial product advice, REI Super advises that REI Super has not considered any individual person’s objectives, financial situation or particular needs. Individuals need to consider whether the advice is appropriate in light of their goals, objectives and current situation. Members should obtain and read the Product Disclosure Statement for REI Super before making any decisions. REI Superannuation Fund Pty Ltd ABN 68 056 044 770 AFSL 240569. RSE L 0000314 REI Super ABN 76 641 658 449 RSE R1000412 MySuper unique identifier 76641658449129 January 2021.